14 Essential Questions to Ask Furniture Removalists Before Booking

Moving to a new place can be a daunting task. Whether you’re relocating within the area or to a different state, the process of packing up and settling into a new home comes with various challenges. One important decision you’ll have to make is selecting a furniture removal company to handle the transportation and setup of your possessions. 

Furniture removalists in Auckland have been providing great service in this regard. However, to ensure a stress-free moving experience, it’s crucial to ask the questions before finalising your choice of removalist. This article outlines 14 queries that will assist you in picking the suitable company for your moving requirements.

1. Is Your Company Licensed and Insured?

When entrusting your items to a furniture removal company, it’s vital that they possess licensing and insurance. This guarantees compliance with industry standards and provides assurance that any potential damages or losses will be covered.

2. Can You Provide Testimonials from Clients?

Respected removal companies should be able to offer testimonials from clients who have used their services. These testimonials offer insights into the level of service provided, as well as the reliability and professionalism of the company.

3. What Types of Services Do You Provide?

Different moving companies may offer a range of services, so it’s crucial to clarify what exactly is included in their package. Some may only handle transportation, while others might also provide services such as packing, unpacking and furniture assembly.

4. Do You Offer Insurance for Damages or Loss?

When it comes to damages or loss during the move, remember to ask about insurance coverage. A reputable moving company should offer insurance options so you can select the level of coverage that best fits your requirements.

5. How Do You Handle Fragile or Delicate Items?

Inquire about handling procedures for fragile items like antiques or glassware during transportation. For instance, ask whether they utilise special packing methods.

6. Do You Conduct Training Programs for Your Employees?

It’s essential to ask about their employee training programs to ensure that their staff is adequately prepared to handle your belongings. Trained employees will have the knowledge needed for lifting techniques, item protection and secure packing practices.

7. What Equipment Do You Use for Furniture Removals?

Ask them about their equipment for loading, transporting and unloading furniture. Specialised tools such as trolleys and ramps can greatly assist in making the moving process smoother.

8. How Will You Protect My Floors and Walls During the Move?

How do you ensure the safety of my floors and walls during the move? It’s crucial to inquire about the methods used to protect floors, walls and doorways to prevent any damage. A reputable moving company should arrive equipped with padding materials to minimise the risk of scratches or marks.

9. What Procedures Do You Have for Resolving Issues During the Move?

What protocols do you follow for handling issues that may arise during the move? Understanding how the moving company addresses problems, like scheduling conflicts or damages in transit, is essential. Familiarising yourself with their dispute resolution procedures can offer peace of mind.

10. Can You Provide a Written Quote?

Could you please provide a written estimate? Requesting a written quote that clearly outlines all expenses can help you avoid charges. This allows you to plan your budget effectively and compare quotes from moving companies.

11. What is Your Cancellation Policy?

What is your policy regarding cancellations? Life is full of uncertainties, and circumstances may change. Inquire about their cancellation policy in case you need to reschedule or cancel your move at notice.

12. Are There Items You Can’t Transport?

Are there any items that your company cannot transport? Certain items, such as chemicals or flammable substances, may not be permitted for transport due to safety regulations. Knowing any restrictions on transported items can help you plan accordingly.

13. What Safety Measures Have Been Implemented In COVID-19 Precautions?

During this post-pandemic time, it’s important to focus on staying healthy and safe. When considering a moving company, make sure to ask them about the safety measures they have in place to ensure a smooth moving process.

14. Do You Provide Storage Options If Necessary?

Check with the moving company if they offer storage solutions for storing your items for a period. It is helpful if there is a gap between moving out and settling into your new home.

Conclusion

Choosing a furniture removal company is crucial for a stress-free relocation experience. By asking these questions before making arrangements, you can confidently select removalists who will take care of your belongings with expertise. Take the time to research companies, compare quotations, and pick a removal service that best suits your needs.